Commercial terms on this page apply only when paid services open and may be updated before then.
This policy explains how refunds work for AskBharatNow services provided by ContextWorks Digital Systems Private Limited. It applies once paid services are publicly active. This website does not take payments.
1. Failed payments
If a payment fails but money is debited from your account, the amount is generally returned to you by the payment provider or your bank. If it has not been returned, contact us with the transaction details and we will help check the status with the payment provider. A service is started only after a payment is confirmed.
2. Duplicate payments
If you are charged more than once for the same service request, we will refund the duplicate payment after we verify it. Please email us with the transaction details.
3. Service non-delivery
If we are unable to deliver the reviewed guidance for a paid request, for example because we cannot process the document you submitted or the service cannot be completed, we will refund the amount you paid for that request.
4. Cancellation and refunds
You may request cancellation before the review begins and receive a refund of the amount paid. Once the review has begun, the service has been started and cancellation is no longer available. See theCancellation Policy.
5. Other refund requests
Because the guidance is a clinician's professional review, a refund is not available merely because you disagree with the content of the guidance or because it does not match what you expected. For Medical Bill Review, a refund is likewise not available because a hospital or insurer does not agree with, or does not act on, the potential discrepancies identified, and we do not refund or reduce charges made by hospitals or insurers. If you believe there was an error in how your request was handled, contact us and we will review it.
6. How to request a refund
Email support@askbharatnow.com with the WhatsApp number used for the request, the service, the payment reference and the reason for the request. Please do not email medical documents.
7. Refund processing
Approved refunds are returned to the original payment method through the payment provider. The time taken for the amount to appear depends on the payment provider and your bank or card issuer, and we cannot guarantee a specific timeframe.
Questions about this page? Write to support@askbharatnow.com.